Privacy Policy

Introduction

This Privacy Policy is governed by South African Law and only applies to the following websites provided by the TRULOGIC group (also referred to below as “we”, “us”, “our”, “TRULOGIC FINANCIAL SERVICES”, "TRUWELLNESS CENTRE", or "TRUWELLNESS ONLINE"):

www.trulogic.co.za
www.trulogicfinancialservices.co.za
www.medical-gap-cover.co.za
www.student-medical-aid.co.za
www.truwellness.co.za
www.truwellnessonline.co.za

By using any of the above mentioned websites and submitting any personal information to us, you agree to our use of your personal information in accordance with the terms of this Privacy Policy. 

About Us

TRULOGIC is an umbrella company dedicated to ensuring the healthcare requirements are met for both clients of TRULOGIC FINANCIAL SERVICES and patients from TRUWELLNESS CENTRE and TRUWELLNESS ONLINE (affiliates of TRULOGIC).

If there is ever a need for Financial Advice, Medical Aid Assistance, Health Care Checks, Diagnostics, Physiotherapy, the need for a Naturopath or simply a Massage – TRULOGIC is the destination of choice!

We offer a space where you will be valued and supported every step of the way.

Consent

By providing any personal information to us through our website(s), you fully understand and consent to the transfer, collection, and processing of such personal information, to the extent permitted in this Privacy Policy.

Please note that other websites contained within www.trulogicfinancialservices.co.za (excluding the above-mentioned websites) are provided by associated entities and are not managed by TRULOGIC. TRULOGIC is therefore not responsible for their websites function, reliability and/or security. Such websites, as well as other websites that may be linked to this website, are not governed by this Privacy Policy. We encourage visitors to review each of these other website's Privacy Policies before disclosing any personal information.

Data Collection

We do not require registration for access to www.trulogicfinancialservices.co.za (or any other website owned by TRUOGIC), but if you participate in any of the activities or services offered by www.trulogicfinancialservices.co.za, we will collect the personal information that we need in order to provide you with those services, such as your name, job title, email address, employer's name, and telephone number.

We do not collect sensitive personal information from you from www.trulogicfinancialservices.co.za. Sensitive information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health; sexual orientation or criminal record. Where you provide sensitive personal information to us voluntarily, we will assume that we have your explicit consent to use that information in connection with the purpose for which it has been provided.

 

Email Disclaimers

The emails and attachments we send are confidential and intended only for selected recipients. If you have received it in error, you may not in any way disclose or rely on the contents. You may not keep, copy, or distribute the email. Should you receive an email not meant for you, immediately notify the sender of the error, and delete the email. Also note that this form of communication is not secure, it can be intercepted, and may not necessarily be free of errors and viruses despite reasonable efforts to secure this form of communication. Any views and opinions expressed herein may not necessarily be those of the TRULOGIC group of companies and our affiliate companies. TRULOGIC does not accept any liability for any damage, loss or expense arising from email communication and/or from you accessing any attachment sent via email.

  

Technical Information

When you visit this website, we may collect technical information such as your IP (Internet Protocol) address, details of the pages you visit on www.trulogicfinancialservices.co.za, other pages you visit on the internet and which browser you used to view www.trulogicfinancialservices.co.za.

This website collects standard internet log and technical data to measure and improve the effectiveness of this website, to help diagnose problems with our server, to administer this website, to see where website traffic is coming from and to identify our users. We may also collect other information via www.trulogicfinancialservices.co.za such as website usage activity and preferences, also known as demographic or profile data. In this connection we may use "cookies" to collect this information. For more information see our Cookie Policy here.

 

When Do We Collect Personal Information?

We collect personal information from you in the following circumstances:

  • When you subscribe to any of our newsletters
  • When you subscribe to any of our blogs / newsfeeds
  • When you RSVP to an event
  • When you contact us to request further information
  • When you request a copy of a document created by TRULOGIC (i.e., forms)

We collect the minimum amount of information to enable us to deal with your request. We will indicate where the provision of information is voluntary or compulsory. We would normally only request additional information to enable us to provide the most appropriate response to your request.

Use of your Personal Information

We only use the personal information that you provide to deal with your request, and to manage www.trulogicfinancialservices.co.za and the services that we offer to you viawww.trulogicfinancialservices.co.za as described in this Privacy Policy.

When requesting material or asking someone to contact you, there will be the option to receive other information that may be of interest. If you select this option, we will use your personal information to contact you with information about our products, services and/or events which we believe may be of interest to you.

Your Rights 

You have the right to request access to the personal information that you have submitted through www.trulogicfinancialservices.co.za, update or correct your details, opt-out of receiving other information from TRULOGIC or request that your personal details are deleted from our systems at any time via email. We will treat all such requests in accordance with applicable local law.

If you do not want to receive promotional or marketing e-mails from us in the future, you may let us know via email or selecting the opt-out link on an email received from TRULOGIC and our affiliated companies. However, your option not to receive promotional and marketing e-mails shall not stop us from corresponding with you, by email or otherwise, regarding your existing relationship with us.

Third Parties

We will only share personal data with third parties where we are legally permitted to do so. Where we transfer personal data to third parties, we will put in place appropriate contractual arrangements and seek to ensure that there are appropriate technical and organizational measures in place to protect personal data.

From time to time, we may disclose personal information in response to a court order, subpoena, government legislation, or as otherwise required or permitted by law.

We do not provide information to third parties for their own marketing purposes, and we do not undertake mailings for third parties.

We may, as a result of a sale, merger, consolidation, change in control, transfer of assets, reorganization or liquidation of our company (a "Reorganization Event"), transfer, sell or assign your personal information to third parties involved in the Reorganization Event.

By providing information through this website, you are consenting to the disclosures described above, except where your consent is explicitly required.

This website may host various social media applications or services that allow you to share content with other users (collectively “Social Media Applications”). Any personal information or other information that you contribute to any Social Media Application can be read, collected, and used by other users of that Social Media Application over whom we have little or no control. Therefore, we are not responsible for any other user’s use, misuse, or misappropriation of any personal information or other information that you contribute to any Social Media Application.

Storing your Personal Information

How long do we keep your information?

We only keep your Information for the period required for fulfilling your request, or as required by applicable law or regulation, and will delete it in accordance with our data retention policies.

Is your information secure?

We have implemented generally accepted standards of technology and operational security to protect personal information from loss, misuse, alteration, or destruction. We require all employees and partners or directors to keep personal information confidential and only authorised employees have access to this information.

Sharing your Personal Information

You acknowledge that in order to provide services to you via www.trulogicfinancialservices.co.za we may need to transfer your personal information to countries that may not provide a level of protection of personal information that may be regarded as equivalent to that afforded under the European Union data protection legislation. Whenever your personal information is transferred internationally, we will take appropriate steps to ensure it is secure and confidential in accordance with applicable data protection law.

Updating our Privacy Policy

We may modify or update this Privacy Policy from time to time. You will be able to see when we last updated the Privacy Policy because we will include a revision date. Changes and additions to this Privacy Policy are effective from the date on which they are posted. Please review this Privacy Policy from time to time to check whether we have made any changes to the way in which we use your personal information.

Contact Us

If you have any queries or concerns about the way in which we handle your personal information, please get in touch with us and let us know what your concerns are so that we might address and correct the issue.

 

Last updated: 30 June 2021.